Privacy Policy

Our commitment

We are committed to protecting your privacy and personal information and will take all reasonable steps to prevent its misuse, loss and unauthorised access or disclosure.

This privacy policy details how we will use, store and protect the information you provide when purchasing our products or subscribing to or using our services. It will be updated occasionally as required and the latest version displayed here.

What information we collect

We collect and store only the information needed to reasonably conduct our business in addition to any other details you voluntarily provide throughout your engagement with us. For example, during the order process, we collect your full name, email, contact number, delivery address and transaction history. Our business dealings include processing and fulfilling orders, taking payments through an external gateway, conducting surveys, facilitating promotions and marketing new products or services.

How we use your information

We will only use or disclose your personal information for the purpose for which it was collected, for a related purpose as could be reasonably expected or if required or permitted by law. We will not use or disclose your information for any other purposes without first obtaining your consent.

We do not sell your personal information to third parties under any circumstances or permit third parties to sell on the information we have shared with them.

How we collect and store your information

We will collect your personal information directly from you in electronic format and handle, transmit and store it confidentially and securely. In some instances, your data may be transferred outside of Australia such as where software providers are or use cloud-based storage located internationally.

Access to your personal information is limited to authorised staff and necessary third parties, for example shipping providers engaged to deliver your products. Once your data is no longer required for the delivery of our services to you or as directed by law, it is destroyed.

Financial information

We do not collect or store your credit card information. When entering your credit card information to make a purchase, the details are transmitted to a third party payment processor, for example ‘Stripe’, who arranges the transfer of funds to us.

Web tracking systems

We use cookies to track and analyse traffic patterns on our website. A "cookie" is a small amount of information which is transferred to your computer and which can identify your web browser, but not you. This helps us to improve the user experience on our website and ensure that customers can find information, products and services with ease.

A cookie in no way gives us access to your computer or any information about you, other than the data you explicitly share with us such through a ‘contact us’ form. You can choose to accept or decline cookies and change your preferences at any time. Most web browsers automatically accept cookies and you can usually modify your browser setting to decline cookies if you prefer however this may prevent you from taking full advantage of our website.

Links to other website

This website may contain links to third parties. We assume no responsibility for the content or personal information collection and management of the websites that such links lead to. Please be sure to review the privacy policies of all websites before you actively engage with or provide information to them.